Course Overview
This course is designed to equip participants with the essential skills and knowledge required to conduct themselves professionally in a workplace setting. It covers the principles of proper behavior, communication, and interaction with colleagues, clients, and superiors. The course also emphasizes the importance of creating a positive work environment, maintaining professionalism under pressure, and understanding the unspoken rules of workplace conduct. By mastering these skills, participants will enhance their personal brand and contribute to a more cohesive and efficient work environment.
Course Duration
5 Days
Who Should Attend
- Administrative staff and office managers
- New employees and recent graduates entering the corporate world
- Professionals seeking to enhance their workplace interactions
- Supervisors and team leaders responsible for setting workplace standards
- Individuals looking to improve their professional image and workplace conduct
Course Objectives
By the end of this course, participants will be able to:
- Understand and apply the principles of professional behavior in various workplace scenarios.
- Communicate effectively and courteously with colleagues, clients, and superiors.
- Demonstrate appropriate workplace etiquette, including dress code, punctuality, and workspace management.
- Handle workplace conflicts and challenges with professionalism and poise.
- Foster a positive and respectful work environment that promotes collaboration and productivity.
Course Outline:
Module 1: Foundations of Professionalism
- Defining professionalism
- The importance of first impressions
- Workplace ethics and values
- Professional communication basics
- Business etiquette fundamentals
Module 2: Interpersonal Communication and Relationships
- Effective listening skills
- Verbal and nonverbal communication
- Building rapport and trust
- Conflict resolution and negotiation
- Giving and receiving feedback
Module 3: Office Etiquette and Protocol
- Dress code and appearance
- Time management and punctuality
- Meeting etiquette
- Telephone and email etiquette
- Business dining and social events
Module 4: Digital Etiquette and Professionalism
- Professional email communication
- Social media etiquette
- Online meeting etiquette
- Cybersecurity and data privacy
- Digital communication best practices
Module 5: Cultural Competence and Global Etiquette
- Understanding cultural differences
- Cross-cultural communication
- Global business etiquette
- Adapting to diverse work environments
- Promoting inclusivity and diversity
Customized Training
This training can be tailored to your institution needs and delivered at a location of your choice upon request.
Requirements
Participants need to be proficient in English.
Training Fee
The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.
Certification
A certificate from Ideal Workplace Solutions is awarded upon successful completion.
Accommodation
Accommodation can be arranged upon request. Contact via email for reservations.
Payment
Payment should be made before the training starts, with proof of payment sent to outreach@idealworkplacesolutions.org.
For further inquiries, please contact us on details below:
