Master reception and front desk excellence. Learn to create a positive first impression, handle inquiries efficiently, and provide exceptional customer service.

Training on Reception and Front Desk Excellence

Course Overview:

The role of a receptionist or front desk professional goes beyond greeting visitors and they are often the first point of contact for any organization, and this course will ensure they create positive first impressions, handle clients professionally, and manage front desk tasks efficiently. This course will help participants deal with challenging scenarios, and provide exceptional service to internal and external clients. Through interactive sessions, role-playing, and real-life case studies, participants will build both their soft and technical skills required for the front desk environment. Participants will gain practical tools and knowledge to boost their confidence, improve customer interactions, and enhance the overall image of their organization.

Duration

5 Days

Who Should Attend

  • Receptionists
  • Front desk officers
  • Administrative assistants
  • Office managers who handle reception duties
  • Anyone responsible for customer interactions in a front desk or reception role
Course Level: Intermediate

Course Objectives

By the end of this course, participants will be able to:

  • Deliver outstanding customer service through effective communication and interpersonal skills.
  • Manage front desk tasks, such as scheduling, answering inquiries, and handling complaints, professionally.
  • Handle difficult clients and challenging situations with confidence and diplomacy.
  • Develop time management skills to efficiently handle reception duties.
  • Utilize technology and office equipment proficiently for front desk operations.

Course Outline:

Module 1: Introduction to Reception and Front Desk Roles

  • Understanding the importance of reception roles in an organization
  • Key qualities and competencies of a professional receptionist
  • Creating positive first impressions
  • Professional appearance and conduct

Module 2: Mastering Customer Service Skills

  • Effective communication: verbal and non-verbal skills
  • Handling phone calls professionally
  • Techniques for active listening and empathy
  • Managing customer expectations

Module 3: Handling Challenging Situations and Clients

  • Dealing with difficult clients and complaints
  • Conflict resolution strategies for the front desk
  • Managing stress and maintaining professionalism under pressure
  • Ensuring security and safety at the front desk

Module 4: Time Management and Organizational Skills

  • Prioritizing tasks and managing multiple responsibilities
  • Scheduling and managing appointments effectively
  • Organizing front desk documentation
  • Use of technology and office equipment for front desk operations

Module 5: Professional Development and Continuous Improvement

  • Developing a positive attitude and emotional intelligence
  • Enhancing teamwork and collaboration with other departments
  • Career growth and advancement for receptionists and front desk professionals
  • Recap and role-play exercises for practical application
Customized Training

This training can be tailored to your institution needs and delivered at a location of your choice upon request.

Requirements

Participants need to be proficient in English.

Training Fee

The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.

Certification

A certificate from Ideal Workplace Solutions is awarded upon successful completion.

Accommodation

Accommodation can be arranged upon request. Contact via email for reservations.

Payment

Payment should be made before the training starts, with proof of payment sent to [email protected].
For further inquiries, please contact us on details below:

Email: [email protected]
Mobile: +254759708394

Register for the Course

Classroom Training Schedules


April 2025
Date Duration Venue Fee Enroll
7 Apr - 11 Apr 2025 5 days Kisumu, Kenya KES 80,000 | USD 1,000 Register
14 Apr - 18 Apr 2025 5 days Nairobi, Kenya KES 80,000 | USD 1,000 Register
21 Apr - 25 Apr 2025 5 days Mombasa, Kenya KES 80,000 | USD 1,000 Register
28 Apr - 2 May 2025 5 days Nakuru, Kenya KES 80,000 | USD 1,000 Register
May 2025
Date Duration Venue Fee Enroll
5 May - 9 May 2025 5 days Kisumu, Kenya KES 80,000 | USD 1,000 Register
12 May - 16 May 2025 5 days Nairobi, Kenya KES 80,000 | USD 1,000 Register
19 May - 23 May 2025 5 days Mombasa, Kenya KES 80,000 | USD 1,000 Register
26 May - 30 May 2025 5 days Nakuru, Kenya KES 80,000 | USD 1,000 Register

Online Training Schedules


March 2025
Date Duration Session Fee Enroll
17 Mar - 21 Mar 2025 5 days Full-day KES 55,000 | USD 550 Register
April 2025
Date Duration Session Fee Enroll
7 Apr - 11 Apr 2025 5 days Full-day KES 55,000 | USD 550 Register
For customized training dates or further enquiries, kindly contact us on +254759708394 or email us at [email protected].

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