Course Overview
This training equips HR professionals, wellbeing officers, and organizational leaders with the strategic and operational skills needed for setting up an EAP for employees and managing it effectively. The course highlights the benefits of employee assistance programs, emphasizes how to offer confidential support for staff, and integrates mental health support services for corporates into an overarching wellness strategy. Through case studies, planning tools, and real-life scenarios, participants will build, evaluate, and sustain a results-oriented EAP model.
DURATION
5 days
Target Audience
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HR and People Managers
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Corporate Wellness Coordinators
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Wellbeing and Mental Health Leads
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Line Managers & Supervisors
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Occupational Health Practitioners
Course Level: Intermediate
Learning Objectives
By the end of this course, participants will be able to:
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Design and implement policies for setting up an EAP for employees
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Communicate the benefits of employee assistance programs to internal stakeholders
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Ensure confidential support for staff through secure and ethical processes
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Apply tools for managing EAP services effectively” and monitoring utilization
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Embed EAPs within broader mental health support services for corporates
COURSE OUTLINE
Module 1: Foundations of Employee Assistance Programs
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Purpose and evolution of EAPs
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Key features and service offerings
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ROI and the benefits of employee assistance programs
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Global benchmarks and success metrics
Module 2: Designing and Setting Up an EAP
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Setting up an EAP for employees”: step-by-step guide
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Delivery models: in-house vs outsourced vs hybrid
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Selecting service providers and writing SLAs
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Designing employee-facing EAP communication materials
Module 3: Confidentiality and Ethics in EAP Delivery
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Ensuring confidential support for staff
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Legal frameworks and privacy protocols
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Cultural sensitivity and employee trust
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Ethical handling of referrals and follow-ups
Module 4: Operational Management and Service Evaluation
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Managing EAP services effectively
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EAP utilization reports, KPIs, and dashboards
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Case management tools and performance audits
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Real-life scenario: EAP contract renewal and performance review
Module 5: Integration with Mental Health and Wellbeing Strategy
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Connecting EAPs to mental health support services for corporates
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Promoting EAP awareness and uptake
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Embedding EAP in HR policies, crisis response, and DEI strategies
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Final Project: 12-month EAP rollout and engagement plan
Customized Training
This training can be tailored to your institution needs and delivered at a location of your choice upon request.
Requirements
Participants need to be proficient in English.
Training Fee
The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.
Certification
A certificate from Ideal Workplace Solutions is awarded upon successful completion.
Accommodation
Accommodation can be arranged upon request. Contact via email for reservations.
Payment
Payment should be made before the training starts, with proof of payment sent to outreach@idealworkplacesolutions.org.
For further inquiries, please contact us on details below:
