Course Overview
This 5-module course empowers managers, HR professionals, safety officers, and frontline employees with the skills and strategies needed to recognize, prevent, and respond effectively to incidents of violence and aggression at work. The training emphasizes preventing workplace violence training, deploying de-escalation techniques for aggressive behavior, and handling difficult customers/colleagues safely. Learners will also be equipped to implement workplace safety and security protocols and conduct threat assessment and management at work.
DURATION
5 Days
Target Audience
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HR and Employee Relations Professionals
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Supervisors and Line Managers
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Safety and Security Officers
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Customer Service and Frontline Staff
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Legal and Compliance Officers
Course Level: Intermediate
Learning Objectives
By the end of this course, participants will:
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Implement best practices in preventing workplace violence training
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Apply de-escalation techniques for aggressive behavior effectively
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Safely manage interactions with difficult customers/colleagues
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Strengthen workplace safety and security protocols
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Conduct threat assessment and management at work to reduce risk
COURSE OUTLINE
Module 1: Understanding Workplace Violence and Aggression
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Types and causes of workplace aggression
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Legal and organizational responsibilities
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Recognizing early warning signs of escalating behavior
Module 2: Prevention and Early Intervention Strategies
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Implementing “preventing workplace violence training” programs
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Creating a respectful and inclusive work environment
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Practical scenarios: Identifying and reporting potential threats
Module 3: De-escalation and Communication Techniques
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Verbal and non-verbal “de-escalation techniques for aggressive behavior”
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Active listening, empathy, and boundary-setting
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Role-play: Handling workplace confrontation and defusing tense situations
Module 4: Safety Protocols and Emergency Response
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Designing and reinforcing “workplace safety and security protocols”
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Responding to active threats or violent incidents
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Coordinating with security and emergency services
Module 5: Threat Assessment and Post-Incident Management
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Conducting “threat assessment and management at work”
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Psychological support for affected employees
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Final Project: Building a customized workplace violence prevention plan
Customized Training
This training can be tailored to your institution needs and delivered at a location of your choice upon request.
Requirements
Participants need to be proficient in English.
Training Fee
The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.
Certification
A certificate from Ideal Workplace Solutions is awarded upon successful completion.
Accommodation
Accommodation can be arranged upon request. Contact via email for reservations.
Payment
Payment should be made before the training starts, with proof of payment sent to outreach@idealworkplacesolutions.org.
For further inquiries, please contact us on details below:
