Course Overview:
Conflict Resolution and Problem-Solving in Projects course, is designed to equip project professionals with the tools and techniques necessary to address conflict and solve problems in complex project environments. Through practical examples, role-playing exercises, and case studies, participants will learn strategies for identifying, analyzing, and resolving conflicts that arise during project execution. The course also focuses on enhancing decision-making capabilities and fostering collaboration among project teams, stakeholders, and clients.
Duration
10 Days
Who Should Attend
- Project Managers and Coordinators
- Team Leaders and Supervisors
- Program Managers
- Project Analysts
- Consultants and Advisors
- Risk and Change Management Professionals
- Project Stakeholders interested in conflict resolution and problem-solving techniques
Course Objectives
By the end of this course, participants will be able to:
- Understand the dynamics and root causes of conflict in project environments.
- Develop conflict resolution strategies to improve team performance and project outcomes.
- Apply various problem-solving models to resolve project challenges effectively.
- Strengthen communication and negotiation skills to manage project disputes.
- Facilitate team collaboration and mediate conflict in multicultural or cross-functional teams.
- Implement proactive conflict management strategies to prevent escalation.
- Develop leadership skills to guide teams through conflicts and project hurdles.
- Identify and analyze project risks that could lead to conflicts.
- Utilize emotional intelligence to manage stress and interpersonal relationships during conflicts.
- Master decision-making frameworks to approach and resolve complex project
Course Outline:
Module 1: Introduction to Conflict in Projects
- Types and sources of conflict in projects
- Understanding the conflict lifecycle
- Effects of conflict on project success
- Identifying early warning signs of conflict
Module 2: Conflict Resolution Styles and Techniques
- Conflict resolution models: Thomas-Kilmann model, Interest-based Relational (IBR) approach
- Collaborative vs. competitive approaches to conflict resolution
- Conflict resolution strategies for different project settings
Module 3: Problem-Solving Approaches in Project Environments
- Problem identification and analysis
- Root cause analysis techniques: Fishbone diagram, 5 Whys, SWOT analysis
- Creative problem-solving models (e.g., brainstorming, mind mapping)
Module 4: Communication and Negotiation Skills
- Effective communication for conflict resolution
- Active listening and questioning techniques
- Negotiation frameworks for resolving project disputes
- Handling difficult conversations with stakeholders and team members
Module 5: Decision-Making in Conflicts
- Decision-making models: Rational, intuitive, and creative approaches
- Decision trees and risk-based decision-making
- Managing uncertainty and ambiguity in project decisions
Module 6: Mediation and Facilitation Skills for Project Teams
- The role of mediation in project conflict resolution
- Techniques for facilitating difficult meetings
- Building trust and collaboration within teams
- Case studies on successful mediation in projects
Module 7: Emotional Intelligence and Conflict Management
- Emotional intelligence (EQ) in conflict resolution
- Managing emotions and stress during conflicts
- Strengthening interpersonal relationships in project teams
- Techniques to develop self-awareness and empathy
Module 8: Conflict Prevention Strategies in Projects
- Conflict management plans and proactive strategies
- Risk identification and mitigation related to conflicts
- Building a project culture that fosters collaboration and transparency
- Role of leadership in preventing project disputes
Module 9: Multicultural and Cross-functional Conflict Resolution
- Managing conflicts in diverse project teams
- Cultural differences and their impact on conflict resolution
- Best practices for cross-functional team management and collaboration
- Handling remote team conflicts and communication challenges
Module 10: Conflict Resolution Case Studies and Role Play
- Real-world project conflict case studies
- Developing personal conflict resolution action plans
Customized Training
This training can be tailored to your institution needs and delivered at a location of your choice upon request.
Requirements
Participants need to be proficient in English.
Training Fee
The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.
Certification
A certificate from Ideal Workplace Solutions is awarded upon successful completion.
Accommodation
Accommodation can be arranged upon request. Contact via email for reservations.
Payment
Payment should be made before the training starts, with proof of payment sent to outreach@idealworkplacesolutions.org.
For further inquiries, please contact us on details below:
