Master conflict resolution and create harmonious work environments. Learn effective strategies to address workplace conflicts, mediate disputes, and foster positive relationships.

Training on Conflict Resolution in the Workplace

Course Overview

Conflict is an inevitable part of any workplace environment. This course is designed to equip participants with the skills and strategies necessary to effectively manage and resolve conflicts in a professional setting. The course will explore the causes of workplace conflicts, the impact of unresolved conflicts on organizational productivity, and practical approaches to conflict resolution. Participants will engage in role-playing exercises, case studies, and discussions to develop a comprehensive understanding of conflict dynamics and how to handle them constructively.

Course Duration

5 Days

Who Should Attend

  • Office managers
  • Team leaders
  • Supervisors
  • Human resources professionals
Course Level: Advanced

Course Objectives

By the end of this course, participants will be able to:

  • Identify common sources of conflict in the workplace.
  • Understand the impact of conflict on team dynamics and organizational performance.
  • Apply effective communication techniques to manage and resolve conflicts.
  • Develop strategies for preventing conflicts from escalating.
  • Foster a collaborative work environment that minimizes conflict.

Course Outline:

Module 1: Understanding Conflict

  • Defining conflict and its impact on individuals and organizations
  • Types of workplace conflicts (interpersonal, intergroup, organizational)
  • Conflict styles and their consequences
  • The role of emotions in conflict

Module 2: Communication Skills for Conflict Resolution

  • Active listening techniques
  • Assertive communication
  • Non-verbal communication
  • Feedback and negotiation skills
  • Building trust and rapport

Module 3: Conflict Resolution Strategies

  • Interest-based negotiation
  • Mediation and facilitation
  • Problem-solving and decision-making
  • Conflict resolution models (e.g., Thomas-Kilmann Conflict Mode Instrument)
  • Developing a conflict resolution plan

Module 4: Building a Positive Work Environment

  • Creating a culture of respect and collaboration
  • Managing difficult conversations
  • Building strong teams
  • Change management and conflict
  • Conflict prevention strategies

Module 5: Conflict Resolution in Practice

  • Case studies and role-playing exercises
  • Conflict resolution simulations
  • Developing conflict resolution action plans
  • Continuous learning and development
  • Evaluating conflict resolution effectiveness
Customized Training

This training can be tailored to your institution needs and delivered at a location of your choice upon request.

Requirements

Participants need to be proficient in English.

Training Fee

The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.

Certification

A certificate from Ideal Workplace Solutions is awarded upon successful completion.

Accommodation

Accommodation can be arranged upon request. Contact via email for reservations.

Payment

Payment should be made before the training starts, with proof of payment sent to [email protected].
For further inquiries, please contact us on details below:

Email: [email protected]
Mobile: +254759708394

Register for the Course

Classroom Training Schedules


April 2025
Date Duration Venue Fee Enroll
7 Apr - 11 Apr 2025 5 days Mombasa, Kenya KES 80,000 | USD 1,000 Register
14 Apr - 18 Apr 2025 5 days Nakuru, Kenya KES 80,000 | USD 1,000 Register
21 Apr - 25 Apr 2025 5 days Nairobi, Kenya KES 80,000 | USD 1,000 Register
28 Apr - 2 May 2025 5 days Kisumu, Kenya KES 80,000 | USD 1,000 Register
May 2025
Date Duration Venue Fee Enroll
5 May - 9 May 2025 5 days Mombasa, Kenya KES 80,000 | USD 1,000 Register
12 May - 16 May 2025 5 days Nakuru, Kenya KES 80,000 | USD 1,000 Register
19 May - 23 May 2025 5 days Nairobi, Kenya KES 80,000 | USD 1,000 Register
26 May - 30 May 2025 5 days Kisumu, Kenya KES 80,000 | USD 1,000 Register

Online Training Schedules


April 2025
Date Duration Session Fee Enroll
14 Apr - 18 Apr 2025 5 days Full-day KES 55,000 | USD 550 Register
May 2025
Date Duration Session Fee Enroll
12 May - 16 May 2025 5 days Full-day KES 55,000 | USD 550 Register
For customized training dates or further enquiries, kindly contact us on +254759708394 or email us at [email protected].

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