Course Overview
This course provides an in-depth understanding of employee relations, emphasizing communication, conflict resolution, employee engagement, and legal compliance. Through case studies and interactive discussions, participants will explore best practices and gain essential skills to create a positive workplace culture. By the end of the training, participants will be equipped with actionable strategies to foster trust, boost morale, and handle employee issues effectively.
Course Duration
5 Days
Who Should Attend
- Human Resources professionals
- Managers and team leaders
- Employee relations specialists
- Supervisors and administrators
- Anyone involved in managing or improving workplace relations
Course Objectives
By the end of the Employee Relations Best Practice course, participants will be able to:
- Consider what effective employee relations look like
- Identify the practical steps necessary to build strong employee relationships
- Review Employee Relations policies including discipline, grievance & capability
- Plan for dealing effectively with situations where employee behavior falls below the expected standard
- Identify opportunities to support team leaders and supervisors in delivering effective Employee Relations practices
- Support staff in the delivery of their job role
Course Outline:
Module 1 - Core Employee Relations Activities
- What is employee relations all about?
- Why is it important?
- The importance of having sound ER policies
- The psychological contract
- Managing conflicting interests
- Links between employee relations specialists in line managers
Module 2 - Practical ER Functions
- Internal communications and managing the message
- Team briefings
- Involvement, engagement, and consultation
- Dealing with sickness absence
- Conducting effective return to work interviews
- Providing mediation services
Module 3 -Dealing with ER Situations
- Can’t or won’t? – the difference between conduct and capability
- Dealing effectively with disciplinary situations
- Dealing with gross misconduct
- Dealing effectively with capability situations
- Deciding whether to suspend
- Conducting excellent investigations
- Presenting evidence at hearings
- Dealing with appeals
Module 4 - Engaging Employees
- Designing effective staff surveys
- Analysing the data and learning the lessons
- Dealing with collective disputes
- Employee recognition
- Codes of conduct and ensuring compliance
Module 5 - Supporting Managers, Team Leaders and Supervisors
- Dealing with grievances
- Managers right to manage
- Developing a coaching style of management
- Motivating staff to perform and giving effective feedback
- Managing performance effectively
- Identifying and dealing with bullying and harassment
- Managing personal issues
Customized Training
This training can be tailored to your institution needs and delivered at a location of your choice upon request.
Requirements
Participants need to be proficient in English.
Training Fee
The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.
Certification
A certificate from Ideal Workplace Solutions is awarded upon successful completion.
Accommodation
Accommodation can be arranged upon request. Contact via email for reservations.
Payment
Payment should be made before the training starts, with proof of payment sent to [email protected].
For further inquiries, please contact us on details below:
